Troubleshooting - General Information

• Why do I sometimes play it slow?
• Why can not I see the list of tables? All I see is a gray square.
• Why is the game displays the message? The server does not respond "when I try to connect to my office?
• Why do I see? Ghosts card on the table?
• I got up from the table a few hands during the tournament, but I can not go back.
• Help! I can not play your game!
• I have problems with your games since you installed Windows XP Service Pack 2 What should I do?

Why do I sometimes play it slow?

This may be the lag caused by poor Internet connection to our server. We have no influence on this, unfortunately. You can close programs that deal with internet connection (downloading files, programs, p2p, chat), which can improve the connection to our server.

Why can not I see the list of tables? You can see a gray square.

Usually this means that you must clear the cache (cache) and update the Java support in your browser. You can download it by clicking the Get It Now on Java. As part of the FAQ => Software and connection => Game using a web browser - are tips on how to delete the cache.

Why is the game displays the message? The server does not respond '?

Perhaps you are behind a firewall. This is a security used in business, preventing access to the network to outsiders. Firewall, among other things, mainly limited connection with the outside world to a few standard ports - and probably a combination CasinoEuro not one of them. Try to configure your firewall so that the data transfer ports accept responsibility for the game - see section Problems with the firewall. Skontatkuj us if you want more information.

Why do I see? Ghosts card on the table?

You can see the remains of the previous hand, if you do not have the latest version of Java plug-in browser. You can download it by clicking the Get It Now on the home page of Java.

I got up from the table a few hands during the tournament and I can not go back.

Your session has ended. As soon as you close the game window (table) and restart the poker lobby (application).

Help! I can not play your game!

If your problem has not been presented in another section of the FAQ, please contact our customer service and report to him the following information:
First The time and date when you tried to play
Second Kind of game you tried to open
Third The operating system you are using
4th Does the game have used a web browser, if so, what (AOL / Internet Explorer / Netscape etc.), Or maybe you've played through the application stored on the disk
5th In the opening stage of the game have discovered the problems and what actually happened
6th The content of messages that pop out when the game starts
7th The speed of your Internet connection
8th Do you encounter similar problems when trying to play through the browser or using saved to disk applications.

The more information you provide, the faster you get a solution to their problems.

I have problems with your games in Windows XP Service Pack 2

Once installed Servive Pack 2 security on your system have been increased. Try to connect directly to our site and confirm that you want to continue when you receive a message? Open the site that contains components that can be dangerous. Do you want to continue? Yes / No. '